FAQ
Frequently asked questions
Facility FAQ
Activities of Daily Living or ADLs are considered bathing, dressing, ambulating, grooming and eating.
In our skilled unit, all rooms come fully furnished and with TV’s and cable TV is included in the price. In our long-term care and assisted living units you will need to provide your own television and pay a nominal fee for cable. With the Free WiFi in the facility some residents also utilize Roko/Fire Sticks or similar devices to get more channel options.
No, except for residents receiving VA medications, all other medications will be supplied by us and administered using the unit dose system, keeping the process orderly and controlled. Additionally no over the counter medications – Tylenol, cough medicine, vitamin pills, etc. can be brought into the care center. We may get these, but they must be under a doctor’s order, properly labeled and administered by our staff in most cases.
Our rooms do not come with phones. Most people utilize cell phones in our Transitional Care Unit. In our long-term and assisted living units cell phones are still an option. Families can purchase a “Magic Jack” and provide a traditional land line phone to connect to it. Our facility utilizes the cable system in the building and not traditional telephone lines so these would be required to have one of these kind of phones in the resident’s room.
Yes. In fact we perform a background check on all of our team members before they are offered a position with us.
Local churches rotate presenting services on Saturdays and Rosary is Wednesdays.
Suggested hours are 9AM to 9PM, however, family and friends are welcome any time.
We have a registered or licensed practical nurse and certified nursing assistants on duty 24 hours a day, 7 days a week.
Insurance FAQ
Skilled nursing care involves trained professionals performing services that are needed temporarily due to an injury, illness or surgery that required extensive therapy treatment.
Yes, Medicare will pay for a limited period of time. In order to qualify, a resident must have been hospitalized for at least THREE nights prior to admission.
Intermediate care is provided by skilled professionals such as a registered or licensed practical nurse, and/or therapist, under the supervision of a physician. Services provided may include assistance with dressing, bathing, feeding, continence care, ambulation and administration of medications.
Medicare Part A does not cover intermediate care in nursing homes. Pay for intermediate care typically comes from either the resident or long-term care insurance. Medicaid will pay for these services if you have depleted your financial resources.
Yes. Many of our residents have long-term care insurance. We work closely with all parties involved to provide the proper paperwork and information required for reimbursement.
Policy FAQ
We are committed to the highest of standards in our business operations and conduct and uphold these standards in our everyday activities. To ensure our standards are understood and met we developed and provided all employees with a written policy, procedures and standards manual. The program includes training and education, effective communication, enforcing standards through disciplinary guidelines while conducting consistent monitoring and auditing.
Employees and residents’ family members are encouraged to discuss any concerns with the Administrator of the care center.
Concerns related to state and/or federal laws should be reported right away to either the Facility Administrator or Corporate Compliance Officer. To report a concern anonymously, please complete the simple form below. A facility code is REQUIRED to complete the form. All codes are posted near the entrance in each of our communities.
All concerns submitted anonymously are collected by a third-party vendor to ensure confidentiality. Concerns are reported to the Corporate Compliance Office for review and appropriate action.
If you have questions regard our Compliance Program, please call (515) 223-0173.
We will need the following: Copy of your most recent physical, documentation of your tuberculosis screening – to be administered 48 hours before admission, Medicare card, Medical Supplemental Card, Pharmacy Card – if you are part of a prescription program, Medicare Part D, Social Security Card and documentation if you are Medicaid eligible. Additionally a copy of your Durable Power of Attorney for medical decisions, the Financial General Power of Attorney and Living Will, if applicable.
Yes, our social services can provide psycho-social, spiritual and emotional support to you and your family members through this transitional time. They are available to help you understand the admission process, ensure that all documents are completed and fully understand your wishes.
We are committed to the highest of standards in our business operations and conduct and uphold these standards in our everyday activities. To ensure our standards are understood and met we developed and provided all employees with a written policy, procedures and standards manual. The program includes training and education, effective communication, enforcing standards through disciplinary guidelines while conducting consistent monitoring and auditing.
Employees and residents’ family members are encouraged to discuss any concerns with the Administrator of the care center.
Concerns related to state and/or federal laws should be reported right away to either the Facility Administrator or Corporate Compliance Officer. To report a concern anonymously, please complete the simple form below. A facility code is REQUIRED to complete the form. All codes are posted near the entrance in each of our communities.
All concerns submitted anonymously are collected by a third-party vendor to ensure confidentiality. Concerns are reported to the Corporate Compliance Office for review and appropriate action.
The anonymous phone line listed below is intended to be used by both employees and families for the sole purpose of providing confidential positive/negative information comments, suggestions, or feedback on daily operations of this facility. When you call the number, you will receive an answering machine to leave a confidential message that will be forwarded to the appropriate contact person. You must leave the facility code in your message:
FACILITY CODE: Dubuque913
1 (855) 402-6116
